Jacksonville: City’s utility billing operations relocates

The City of Jacksonville has relocated utility billing operations to 215 E. Rusk St., adjacent to City Hall. The new location, set to open Monday, Jan. 31, features a walk-in friendly customer lobby and manned drive-thru window.

This will make it easier for customers to visit with city employees regarding water utilities and other related services.

“The purpose of the relocation is twofold,” said City Manager James Hubbard. “First, our aim was to improve the customer experience, and second, the relocation makes the best use of available space within our existing facilities.”

In light of the on-going pandemic, glass dividers will enhance the safety of customer interactions and allow the lobby to remain open to walk-in customers. The customer lobby and drive-thru window will be manned Monday through Friday from 9 a.m. to 4 p.m.

Customers are welcome to use the drop box located at the drive-thru and the one located at 1220 S. Bolton St. outside of the normal hours of operations.

“The City is in the customer service business and I applaud this effort to make our staff more approachable”,” said Mayor Randy Gorham.

Utility customers are encouraged to sign-up for an account on the online payments website at JacksonvilleTX.org/Payments.

This allows them to view usage, pay a bill, change account information or set up recurring payments.