JPD investigates alleged bomb threat Tuesday

by By Cristin Parker

Jacksonville police rallied to a local business Tuesday morning after an alleged bomb threat was reported.

According to officials, JPD officers responded to the call at about 11:23 a.m. Tuesday, Oct. 2, which reported a potential explosive device located somewhere on the campus of Jacksonville’s call center, Convergys, on Willowcreek Dr., in Jacksonville.

JPD Captain Robert Mitchell, said “Law enforcement officers and Convergys’s in-house incident response team conducted a protective sweep of the building and did not find any type of device.”

Mitchell also reported no evacuations were with authorities giving an “all-clear” about 12:30 p.m.

The Jacksonville Police Department has opened a criminal investigation concerning the incident and they are actively following up on leads.

No one from Convergys-Jacksonville location or at the company’s headquarters in Cincinnati, Ohio, returned phone messages by deadline Tuesday.

Communicating a false bomb threat in Texas is a class “A” misdemeanor, punishable by a fine not to exceed $2,000, and up to 180 days in jail. If the threat is made against a public or private school, public transportation, public gas, water, power supply or communications, or any other public service, it is a state jail felony, punishable by jail time of no less than 180 days and no more than two years.

Convergys is a call center that serves the automotive, media, financial, healthcare, insurance, retail, technology, travel and utilities industries.

According to its website, Convergys “delivers consistent, quality customer experiences in 58 languages around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling.”