USPS statement regarding recent delivery and processing interruptions

August 09, 2018

The Postal Service is committed to providing exceptional customer service. Additionally, the safety and security of employees, customers, and the mailstream is our top priority. A recent unforeseen hazmat incident occurred at the North Texas Processing & Distribution Center in Coppell, Texas, on Tuesday, August 7, involving a mercury spill from a mailed package. The Postal Service immediately implemented its established emergency preparedness procedures for such an event, which includes working with the U.S. Environmental Protection Agency. The hazardous material (mercury) was contained and all employees are safe.

As a result, we temporarily suspended operations at the North Texas facility. Mail processing and delivery operations are continuing in the Dallas/Fort Worth area and postal management has implemented contingency plans to ensure the efficient and timely handling of all mail and packages. Employees who work at the North Texas facility have been assigned temporarily to various nearby work locations and mail is being redirected to other processing facilities in our network. We are working hard to minimize any service disruptions to our customers; however, it is possible some temporary delays could occur. We have a dedicated workforce which is focused on keeping the mail moving and serving our customers. All mail is safe and is kept secured throughout the handling process, so customers expecting mail or packages can be assured their items will be delivered as soon as possible.